Privacy Policy

Privacy Policy

Effective Date: January 1, 2026

KonnectU Solutions Limited (“KonnectU,” “we,” “us,” or “our”) is a tech-driven service platform dedicated to connecting clients with top-tier service professionals This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our mobile and web platforms, in compliance with the Nigerian Data Protection Act (NDPA).

Information We Collect

The personal data that we collect and process may include:

• Basic and contact details such as full name, phone number, physical address, email address, date of birth, age, and relationship affiliations.
• Technical parameters including your IP address, device type, operating system, and location data.
• Payment details, bank account info, service requests, uploaded attachments, and chat logs generated on the Platform.

How We Use Your Information

• To verify, register, and safely manage your individual or corporate Account.
• To dynamically match clients with relevant regional Service Providers.
• To facilitate secure transactions and manage financial records natively.
• To enforce our Terms and Conditions, address fraud, and maintain platform integrity.
• To ensure compliance with local tax laws and legal or regulatory requirements.

Data Security & Retention

Your information is securely stored on encrypted cloud servers We implement firewalls, access controls, and administrative safe-guards to limit data exposure to authorized, bound personnel. We retain data only as long as your account is active, or as required for ongoing audit and accounting compliance under Nigerian law.

Cookies & Tracking

We use cookies to remember your active sessions, analyze app usage performance metrics, and tailor layout preferences. Disabling structural cookies through your device settings may restrict certain features of the platform.

Your Rights

Under the NDPA, you hold the right to request a full copy of your data, correct inaccuracies, withdraw processing consent at any time, or request total deletion of your profile data. Direct all requests to support@konnectusolutions.com.

Terms of Use & Service Agreement

Effective Date: January 1, 2026

This Terms of Use constitutes a legally binding agreement between you and KonnectU Solutions Limited governing your access to the website, apps, and digital service features (collectively, the “Platform”).

Acceptable Use & Responsibility

You agree to use KonnectU only for lawful purposes. You are solely responsible for maintaining the confidentiality of your account credentials. Any contract for services is entered into strictly between the Customer and the Service Provider; KonnectU acts as an independent marketplace and is not a party to your contractual service arrangements.

Disclaimers & Liability Limits

The Platform is provided on an “as is” basis. To the fullest extent permitted under Nigerian law, KonnectU shall not be held liable for incidental or consequential damages, loss of profits, or the direct conduct of third-party users during in-person service engagements.

Community Guidelines

KonnectU is built on trust, respect, and professional accountability. All users are expected to uphold these standards in every interaction on the platform.

Respectful Communication

All communications between customers and service providers must be professional, respectful, and relevant to the services being discussed.

Honest Information

All users must provide accurate and truthful information in their profiles, reviews, and communications. Misleading information is a violation of these guidelines.

No Harassment

Harassment, discrimination, or abusive behaviour of any kind will result in immediate account suspension.

Service Provider Guidelines

Effective Date: January 1, 2026

These Guidelines apply to every artisan, tradesperson, or corporate business listing services on the Platform.

1. Onboarding & Verification

• Providers must present accurate identification, credentials, licences, or trade certifications.
• KonnectU reserves the right to decline, suspend, or revoke registration if profiles are found misleading.

2. Pricing & Professional Conduct

• Deceptive "bait pricing" is prohibited; cost adjustments must be agreed upon with the client explicitly.
• Do not solicit customers outside the platform to avoid service fees; circumventing the engine is cause for immediate account suspension.
• Independent Contractor Status: No employment, agency, or partnership relationship is created.

Customer Guidelines

Effective Date: January 1, 2026

These Customer Guidelines apply to every individual or business using the KonnectU Platform to find, request, or book Services.

1. Submitting Accurate Service Requests

Describe the service you need cleanly and completely, including scope, location, and timing. Update your requests promptly if requirements shift prior to booking confirmation.

2. Choosing a Service Provider

Review the professional's verification badges, community ratings, and historical logs before executing a booking. KonnectU facilitates introductions but does not supervise or guarantee work.

3. Off-Platform Circumvention Prohibited

All payments for services originated on KonnectU must flow through our designated channels. Paying a service provider directly via cash or external bank transfers removes all layout protections under our Refund Policy, violates the Terms of Use, and may result in account termination.

Review Policy

Effective Date: January 1, 2026

1. Eligibility Bounds

Only customers and service providers who have completed an official transaction booking via KonnectU are permitted to leave feedback reviews. Reviews must reflect a genuine service interaction.

2. Content Restrictions

Reviews must not contain false claims, defamatory or abusive language, private user numbers/addresses, or promotional links. Reviews submitted in exchange for cash incentives, discounts, or retaliatory measures will be purged. Manipulation of review parameters is a direct violation of the Community Guidelines.

Safety Disclaimer

Effective Date: January 1, 2026

Your safety matters. KonnectU connects users with independent providers, but we do not supervise, accompany, or control in-person service appointments. All interactions are undertaken at the users' own risk.

1. Verification Limits

A "Verified" badge indicates that KonnectU has checked specific identity documentation at a point in time. It does not guarantee a provider's character, competency, or absolute ongoing safety.

2. Emergencies

KonnectU is not an emergency response dispatch service. If you are in immediate danger, contact the Nigeria Police Force or local emergency channels directly before contacting our team. Report downstream issues to support@konnectusolutions.com.

Support Policy

Effective Date: January 1, 2026

Our support profiles manage account access issues, platform feature questions, technical errors, and dispute resolution via our Resolution Center.

Response Target Windows

• General Enquiries: 1–2 Business Days.
• Account Access & Safety Alerts: within 24 hours.
• Dispute Escalation: Managed under the 48-hour provider reply window.

Support operates during standard Nigerian business hours, Monday to Friday. Urgent requests can be escalated by adding "Escalation Request" to the subject header.

Email & Communication Consent Policy

Effective Date: January 1, 2026

This policy details how we handle transactional and promotional messaging streams under the Nigeria Data Protection Act (NDPA).

1. Communication Purpose

By opting into platform communication channels, you authorize messages regarding:

• Promotional Material: Service updates, platform discounts, giveaways, and special offers.
• Tips & Tutorials: Informational guides to maximize application output efficiency.

2. Preferences Control

Consent can be withdrawn at any time by clicking "Unsubscribe" inside our email footers or modifying settings in the application drawer. Transactional emails (booking logs, payment receipts, security configurations) cannot be disabled while an account remains active.

Promotional Policy

Effective Date: January 1, 2026

This policy outlines data compliance procedures for programmatic marketing outputs governed by the NDPA 2023 parameters.

Data Utilization Bounds

We process basic credentials (name, email, region, transaction history) to evaluate relevant marketing discounts. **KonnectU never sells user data profiles to third-party brokers for external marketing purposes.** All promotional streams are delivered through secure, isolated dispatch handlers (e.g., SendGrid) under strict confidentiality bounds.

Refund Policy

Effective Date: January 1, 2026

1. Technical Framework Bounds

KonnectU functions as a direct marketplace; however, we protect transactional integrity via our Dispute Panel. If a delivered service is proven unsatisfactory and fails to meet project specifications, the following rules apply:

• The provider is given 48 hours to execute necessary revisions.
• If revisions fail or are rejected, clients can claim a refund of up to 70% of the base service cost.
• The remaining 30% is retained to account for the independent provider's baseline material execution time and labor.

2. Non-Refundable Items

KonnectU platform service fees (10% of total transaction values) are strictly non-refundable as they maintain engine transaction security pipelines. Completed, finalized assignments are ineligible for dispute processing once the review window elapses.