KonnectU Privacy Policy

1. Introduction

KonnectU Solutions Limited ("KonnectU," "we," "us," or "our") is a tech-driven service platform dedicated to connecting clients with top-tier service professionals. Whether it's home maintenance, complex renovation, or professional consultancy, KonnectU makes it easy, safe, and efficient. By accessing or using our services, you consent to the practices described in this policy.

2. Interpretation and Definitions

Unless the context otherwise requires, the following expressions shall have the meanings respectively assigned to them below. These definitions shall apply regardless of whether they appear in singular or plural.

3. What Information Do We Collect About You?

The personal data that we collect and process may include:

• Basic information such as full name, phone number, email address, home or work number, government-issued address, date of birth, employer, title, age, and relationship affiliations with a person or organization.
• Contact information, including physical address, email address, fax, and Phone Number.
• Technical information (including your IP address, Device type, Operating system, Location data (with your permission), Usage logs, and interaction with the app): Information obtained from a visit to our website.
• Payment details including bank account or payment information (where applicable), confidential information generated by us in the course of providing our services, including: Service requests, Reviews and ratings, Uploaded images or documents, and Chat messages with service providers.
• Details relating to your visits to our offices; and/or any other information relating to you which you may provide to us.

KonnectU will collect only the information necessary to provide the product or service you have subscribed to. The specific type of information gathered will depend on the nature of the requested product or service.

4. How Do We Protect Your Personal Information?

We are dedicated to safeguarding your personal information by implementing appropriate technical and organizational security measures to prevent unauthorized or unlawful processing, as well as accidental loss, destruction, or damage.

5. How We Use Your Information

• To Register, Verify, and Manage Your Account: We use your personal information to register, verify, and manage your account, whether as a client or a service provider. This includes processing your registration, maintaining your profile, and enabling access to relevant platform features.
• To Match Clients with Relevant Service Providers: Your data helps us identify the most suitable service providers based on your request, preferences, location, and history, ensuring that you are paired with professionals best equipped to meet your needs.
• To Facilitate Payments and Transactions: We use your financial and transaction-related information to enable secure payments between clients and service providers, including processing payments, issuing receipts, and resolving any related issues.
• To Send Notifications, Updates, and Customer Support Responses: Your contact details may be used to send service-related notifications such as booking confirmations, account alerts, or updates to our terms and policies. We also use this information to respond to your inquiries and support requests.
• To Enforce Our Terms and Conditions and Monitor Platform Integrity: We process your information to detect, investigate, and prevent fraud, abuse, or violations of our Terms of Service. This helps ensure that the Platform remains safe, fair, and trustworthy for all users.
• To Provide Marketing Communications (With Your Consent): Where you have given explicit consent, we may use your information to send promotional content, newsletters, offers, or service updates that may be of interest to you. You can opt out at any time.
• To Comply with Legal Obligations: We may process your personal information to fulfill legal or regulatory requirements, such as responding to government requests, complying with tax and anti-fraud laws, or adhering to data protection regulations like the Nigeria Data Protection Act (NDPA).

6. How We Process Your Information

In providing our services, we process your personal information for various legitimate, contractual, and legal purposes. All processing activities are carried out by applicable data protection laws, including the Nigeria Data Protection Act (NDPA) 2023 and other relevant regulations.

• Processing Your Transactions: We use your personal information to process and fulfill service requests or financial transactions initiated on the Platform. This includes confirming bookings, completing payments, issuing receipts, and notifying you of your transaction status to ensure clarity and trust in our services.
• Engaging with You Regarding Our Products and Services: We may use your personal information to communicate with you about the services you use, provide customer support, conduct satisfaction surveys, analyze app usage, and inform you of features or updates.
• Compliance with Legal and Regulatory Obligations: We may process your information to comply with legal requirements, respond to law enforcement requests, or fulfill obligations under applicable data protection and financial laws.
• Legal Basis for Processing Your Personal Information: We only process your personal information where a lawful basis exists. This includes:
  • Consent: We will obtain your explicit consent before processing your data where required.
  • Legitimate Interest: We may process your data to serve our legitimate business interests, such as enhancing service delivery or preventing fraud.

If you have provided consent, you may withdraw it at any time. Upon withdrawal, we will cease processing your data for the purpose initially agreed to, unless a legal obligation requires otherwise.

7. How Is Your Data Collected?

We collect data from you through various methods, including direct interactions. You may provide us with your identity, contact, and financial information by filling out forms or communicating with our support staff via post, phone, email, or other channels. This includes personal data you share when you:

• Apply for our products or services.
• Create an account on our website.
• Subscribe to our services or publications.
• Request marketing communications.
• Provide feedback or contact us.

8. How Do We Share Your Data?

We take your privacy seriously and only share your data where it is necessary and by applicable data protection laws. Your information may be disclosed to third parties strictly for the purposes outlined in this Policy and to facilitate your seamless use of the Platform.

We may share your data in the following circumstances:

• With verified service providers – when you initiate or request a service, relevant details will be shared to enable the provider to fulfill your request.
• With third-party partners – for purposes such as payment processing, infrastructure support, or technical assistance that enable the proper functioning of our services.
• With law enforcement or regulatory authorities – where disclosure is required to comply with legal obligations, court orders, or enforcement requests.
• With affiliated companies or contractors – but only to the extent necessary to support our operations and deliver the services to you effectively.
• We do not sell your data to any third parties under any circumstances.

9. Marketing

We may send you information about our products, services, and special offers that may be of interest to you. Where we have your consent or a legitimate business interest, we may contact you via email, telephone, text message (SMS), or automated calls. You will have the opportunity to opt into receiving marketing messages by selecting the relevant options.

If you have previously agreed to receive such communications, you may unsubscribe at any time by:

• Contacting us at support@konnectusolutions.com
• Using the ‘unsubscribe’ link in emails
• Sending ‘STOP’ in response to text messages

10. Retaining Your Data

We will retain your personal information only for as long as necessary to fulfil the purpose for which it was collected. This includes ensuring compliance with legal, regulatory, accounting, or reporting obligations.

• We retain your data as long as your account is active. We may keep it as needed to resolve disputes or comply with laws. Certain records may be kept for audit or accounting purposes, in line with Nigerian law.

11. Your Rights

Under applicable data protection laws, you have the right to:

• Request a copy of your data.
• Correct any inaccuracies in your data.
• Withdraw consent for specific processing at any time.
• Right to access your data.
• Right to correct or update inaccurate information.
• Right to withdraw consent at any time.
• Right to request deletion of your account or personal data.
• Right to report misuse to the Nigerian Data Protection Commission.

To exercise your rights, contact us at: support@konnectusolutions.com. If you withdraw your consent, we will cease processing your data for the purpose you originally agreed to, unless we have a legal basis to continue.

12. Storing Your Data

We are committed to safeguarding your personal information and ensuring that it is stored and managed securely. To protect your data from unauthorized access, disclosure, alteration, or destruction, we implement industry-standard security measures and maintain a robust internal data protection framework.

• Your information is securely stored on cloud servers, with encryption applied where appropriate to ensure confidentiality and integrity.
• We implement administrative, technical, and physical safeguards, including firewalls, access controls, and data handling protocols, to prevent unauthorized use or disclosure.
• Access to your data is strictly limited to authorized personnel who require such access to perform their duties, and confidentiality obligations bind all such personnel.

13. Cookies and Tracking

To enhance your experience on the Platform and ensure the efficient delivery of our services, we use cookies and other tracking technologies.

Use of Cookies and Tracking Tools

• To remember your login preferences: This allows you to stay signed in across sessions or devices without having to log in repeatedly.
• To understand user behavior: By analyzing how users navigate our Platform, we gain insights into which features are most used and which areas may need improvement.
• To improve the app experience: Tracking tools help us personalize your interaction with the Platform, reduce loading times, and tailor features to meet user needs better.

Managing Your Cookie Preferences

• You are in control of how cookies are used on your device. Most web browsers and mobile apps allow you to manage cookie preferences.
• You can adjust these settings through your device or browser at any time.

Consequences of Disabling Cookies

While you may choose to turn off cookies, please be aware that doing so may limit the functionality of the Platform. We recommend allowing essential cookies to ensure a seamless user experience.

14. Use of Websites

This Privacy Policy applies solely to our website. Our website may contain links to third-party websites. We encourage you to review the privacy policies of any external websites you visit.

15. Children’s Privacy

Our services are intended only for individuals who are legally permitted to enter into binding contracts, typically adults aged 18 and above. We do not knowingly collect or solicit data from, or market to, children under the age of 18.

• Age Restriction: Our services are not intended for children under 18 years of age.
• If we discover that a minor has submitted personal data, we will delete it promptly.
• Parents or guardians who believe that a child under 18 has submitted personal information are encouraged to contact us immediately.

16. Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices, technologies, legal requirements, or other operational needs.

• Notification of Changes: We may update this Privacy Policy periodically. The updated version will be indicated by an updated ‘revised’ date at the top of this privacy notice.
• You will be notified of significant updates through the app or email. If the changes are material, we will provide direct notice via in-app notifications, pop-ups, or emails.
• Continued use after changes indicates your acceptance. By continuing to use the Platform following updates, you acknowledge and agree to the revised terms.